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Animal Control

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1. How do I get to the pound?

From the end of the 2 / 32 Connector (Backus Hospital) on your right hand side, go straight through the traffic light onto Rt 169 (Harland Road). Take the first right-hand turn on Ox Hill Rd. Take the next right onto Mahan Dr., take the next left onto John Edwards Dr. and follow that to the end. Turn left onto Wilderness Rd. (look for a stop sign). Take the first right onto Park Center Rd. and the pound is on the right hand side.
Dog Pound Facility

2. How do I license/register my dog?

Dog License Application 

The application can be filled out, brought in or mailed in to the City Clerk with a check/money order for the appropriate fee made payable to the "Norwich City Clerk." 

Norwich City Clerk

Norwich City Hall (Room 215)

100 Broadway 

Norwich, CT 06360

3. What can be done for nuisance wildlife (bats, squirrels, skunks, raccoons, opossums, rats, etc.) in my house?

Please contact the Connecticut Department of Energy and Environmental Protection Nuisance Wildlife Division at 860-424-3011. They can assist you with locating a Nuisance Wildlife Operator who is trained and licensed through DEEP to handle such cases. You can visit the DEEP website at CT D.E.E.P. Wildlife 

4. My neighbor's dog is always barking what can I do?

Please click the following link:

Barking Dog Log

Follow the instructions, fill-out completely and contact the Norwich Animal Control Officer at 860-887-5747

5. What are the Norwich Animal Control fees?

Please Contact NECCOG for more information.

6. What can I do if I lost my pet?

Please Contact NECCOG for more information. 

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Assessor

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1. Why am I still getting a tax bill on a vehicle I no longer own?

If you owned a vehicle as of October 1st, you are responsible for the tax bill that comes due the following July. If you dispose of the vehicle, your bill may be adjusted if two forms of proof are provided to the Assessor.

2. I no longer reside in the state of Connecticut, why am I getting a motor vehicle tax bill?

If you had an active CT registration as of October 1st, you will receive a tax bill the following July. If you register your vehicle in another state after October 1st, send a copy of your new registration and State of Connecticut D.M.V. plate receipt to the Tax Assessor for an adjustment.

3. Are there any programs or tax breaks for senior citizens?

If Norwich is your primary place of residency, you are an owner of property in Norwich and you or your spouse are over 65 or considered to be permanently disabled, you may be eligible for a reduction in taxes. This program has certain income requirements which can be found on our Assessors Office home page. Contact the Assessor’s office if you believe you may qualify.

Important Note: If you are receiving a "Homesteader's Exemption" in Florida or a similar exemption in any other State, you are not eligible for the exemption(s) noted above

Renters: If you rent, you may be eligible for rent reimbursement. To find out current income/eligibility requirements, contact Human Services at (860) 823-3778

4. What if I think the assessment is not accurate?

You have the right to appeal to the Board of Assessment Appeals. The Board meets to listen to appeals and review tax assessments during the months of March (for all types of properties) and September (for Motor Vehicles appearing on the previous October 1st Grand List). Applications must be filed for the March session between February 1st and 20th. No appointment is necessary for the September session.
Board of Assessment Appeals

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City Clerk

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1. Where can I get my passport application processed?

We do not process Passports at the City Clerks office.

You can get a passport application processed at:

Norwich Post Office
340 Main St., Norwich, CT 06360
Phone: (860) 887-3559 or (800) 275-8777

or

Otis Library
261 Main St., Norwich, CT 06360
Phone (860) 889-2365

You can get more passport information from the US Department of State.

2. How do I file for a divorce?

The Connecticut Judicial Branch handles divorce procedures. The Norwich Judicial District courthouse is located at One Courthouse Sq., Norwich, CT 06360 and their phone number is (860) 887-3515. You can also find divorce information on the Connecticut Judicial Branch Website. 

Judicial District at Norwich

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Community Development

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1. Are your programs income-based?

Yes.  The Property Rehabilitation and Lead Based Paint Hazard Control Programs are funded by HUD and follow the HUD Income Limits.  Please be aware HUD revises these annually.  The most up-to-date income limits can be accessed HERE.

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Finance-Budget

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1. Why can’t Capital Improvements be cut to lower taxes?

The city must levy at least the value of 2% of the prior year's General Fund budget for capital improvements pursuant to Norwich City Charter Chapter VII, Section 17.

2. Why can’t Debt Service be cut to lower taxes?

Debt service payments are scheduled principal and interest payments to bondholders. If the city were to stop paying its debt service requirements, it would be break its contractual obligation and ruin its credit rating.

3. How does Norwich’s spending compare to other communities?

There is no simple answer to this question. A comparison of spending without considering all of the underlying factors would not be meaningful. You would need to know the community’s population; school enrollment; square mileage; miles of local roads; whether they have a paid police department; whether they have paid, volunteer or blended fire departments; how many services and programs, if any, are offered by their Recreation, Senior Center and Human Services departments; what are they investing in capital improvements vs. what should they be investing in capital improvements; what is their debt load; how is refuse pickup paid for; etc.

One benchmark you can use is the property tax burden. Norwich has one of the lowest per capita property tax burdens in Connecticut.

The Connecticut Office of Policy & Management issues a report called the Municipal Fiscal Indicators each year which compares several different aspects of municipal finances across the 169 Connecticut towns and cities.
OPM Municipal Fiscal Indicators

4. What can Local Capital Improvement Program (LOCIP) funds be used for?

This is the list of the currently eligible uses of LOCIP funds:
• ROAD construction, renovation, repair, or resurfacing,
• SIDEWALK and pavement improvements,
• SEWER facilities/lines construction, renovation, enlargement, or repair,
• PUBLIC BUILDINGS, other than schools, construction, renovation, code compliance, energy conservation and fire safety,
• DAMS/BRIDGES/FLOOD CONTROL construction, renovation, enlargement, or repair,
• WATER TREATMENT OR FILTRATION facilities/mains construction, renovation, enlargement, or repair,
• SOLID WASTE facilities construction, renovation, or enlargement,
• PUBLIC PARKS improvements,
• CAPITAL IMPROVEMENT PLANS,
• EMERGENCY COMMUNICATIONS systems improvements and BUILDING SECURITY SYSTEMS, INCLUDING FOR SCHOOLS
• PUBLIC HOUSING renovation and improvements,
• VETERANS MEMORIALS,
• THERMAL IMAGING SYSTEMS,
• BULKY WASTE/LANDFILL PROJECTS,
• CONSERVATION & DEVELOPMENT PLANS,
• AUTO EXTERNAL DEFIBRILLATORS,
• FLOODPLAIN MANAGEMENT AND HAZARD MITIGATION ACTIVITIES,
• ON-BOARD OIL REFINING SYSTEMS, and
• THE PLANNING OF A MUNICIPAL BROADBAND NETWORK

5. Why is it important for the City to maintain its fund balance and fund its pension obligations?

Maintaining an adequate fund balance and funding long-term obligations bring more predictability and stability to the budget process and, over the long-term, improve the City’s chances for future bond ratings upgrades; which, in turn, will lower our borrowing costs.

The City adopted policies for maintaining the fund balance of the General Fund and funding its pension and OPEB obligations in December 2014. You can read more about the rationale behind these policies in the memo regarding financial management policies.

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Finance-Tax Collector

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1. When are taxes due?

Taxes are due July 1 and January 1. If a real estate or personal property tax bill is $100 or less, the full amount is due on July 1. Motor vehicle tax bills are due in full in July, supplemental motor vehicle tax bills are due in full in January. The Norwich Tax Collector cannot accept payment on the July installment until July 1.

2. If I pay my motor vehicle taxes online, can I register or reregister my vehicle right away?

When payments are made online through the City of Norwich website, payments are not immediately reflected.  Our offices will post the transaction the next business day and proof of payment will be able to be viewed after midnight the day of posting.

If you paid in full using the Electronic Check option, clearance with the DMV will happen automatically in 10 business days.  You can request clearance be done manually after 5 full business days with a call to our office.  If you require clearance with the DMV faster than 5 business days, our office will require printed proof that the funds have successfully cleared your account. 

If you paid in full using a Credit or Debit Card, clearance with the DMV will also happen automatically in 10 business days.  You may request clearance be done as soon as the next business day, but only with a call to our office.  Please call (860) 823-3760 if you have further questions or would like to pay by phone.  (See Fee Schedule)

3. How can I pay my tax bill?

Online - you can pay your taxes online by ACH/Electronic Check through your checking or savings account or from a Credit Card or a Debit Card. The following convenience fees apply: Electronic Check - $1.50 per transaction; Credit Cards and Debit Cards - 2.65% per transaction - minimum of $1.50.

By Mail - A return envelope is included with your tax bill. Write the list numbers on your check. Your list numbers are shown on your bill. You may add together all of your bills and write one check including real estate and motor vehicles. If you wish to have a receipt returned to you, please send the entire tax bill and a self-addressed, stamped envelope with your payment. We will not mail your receipt if you fail to include a self-addressed, stamped envelope. Mail payments to: Norwich Tax Collector, 100 Broadway, Norwich, CT 06360. Do not mail cash.

In Person - You may pay by cash, check or credit card at the Tax Collector window on the first floor of City Hall. Also, during the peak collection times in July and January, you may pay your current levy tax bills at branches of PeoplesUnited Bank.

Pay your taxes online

4. What if I did not receive a tax bill?

Connecticut General Statutes Section 12-130 states “…failure to receive any… tax bill shall not invalidate the tax....”

You are not exempt from payment of all taxes and all interest charges. If you own a vehicle or real estate on October 1 of any given year, you should expect a tax bill the following July. If you do not receive a bill for which you are responsible, request a copy from the Tax Collector's office.
If you own real estate in July or January, you are responsible for paying that installment by August 1st and February 1st, respectively, whether or not a bill is received.

5. What do I do if I am delinquent on my taxes and I need to register my car?

If you have outstanding taxes and need to register or renew registration on an existing car, EVERY outstanding tax bill in the relevant name and all co-registrants' names must be paid in full.  Paying off just one registrant's name or trying to pay off one vehicle out of several is not sufficient for clearance with DMV.

6. What property is subject to taxes?

Real Estate: Any land or buildings are considered real estate.

Motor Vehicle: Registered motorized or non-motorized vehicles, (including cars, trucks, trailers and motorcycles) are considered motor vehicles for tax purposes.

Personal Property: Personal property is a general category including business equipment, machinery, furniture and fixtures either owned or leased by business. Unregistered motor vehicles are also taxed as personal property.

7. Are there long tax collection lines at City Hall?

Yes-during the months of July and January. You should expect to wait in line if you plan to pay in person during this period. Lines are longest at lunchtime, and especially as the last day to pay approaches. If you want to avoid waiting in line, consider paying your bill online, by mail, or by paying at a PeoplesUnited Bank branch (if paying current taxes during January and July). When paying in person, bring your entire tax bill with you, and write your list numbers on your check for faster service.

8. What happens if I pay late?

Real estate and personal property taxes are due in two installments for each fiscal year. You have a one-month grace period in which to pay without penalty, either in person or by mail. The first payment is due on July 1 and must be paid by August 1 to avoid interest charges. The second installment is due on January 1 and must be paid by February 1 to avoid interest charges.

In accordance with CGS 12-146, past due payments are subject to interest at the rate of 1½% per month from the due date of the tax, or a $2.00 minimum, whichever is greater. Payments made on or after August 2, including payments postmarked August 2 and later, are considered past due and will incur 3% interest, representing two months' delinquency.

The city is required by law to accept the postmark as the date of payment.

9. My tax bill shows “back taxes due” and I am being charged interest and other fees. What does that mean?

This note means that, according to our records, there are past due taxes in your name, or on the parcel of property in question. Please contact us with questions.

Delinquent taxes and interest must be paid in full before payment on current bills can be accepted. Any payment you send in toward current taxes will be applied to outstanding back taxes.

10. Can the interest on my tax bill be waived?

No. The Tax Collector does not have the authority to waive interest and cannot make exceptions. (CGS 12-146) Property owners are responsible to pay taxes when due.

11. What should I do if I am being improperly billed for a motor vehicle?

Contact the Assessor’s Office. Do not ignore the bill.

You may be entitled to a credit if your vehicle has been: sold, and plates returned to DMV; stolen and not recovered; repossessed; declared a total loss by your insurance company; or, if you have moved from Connecticut and have registered the vehicle out of state.

Contact the Assessor’s Office for information regarding the acceptable forms of proof for the issuance of a credit. Two forms of documentation are required. You must apply for the credit within a limited time, so do not delay!

12. I have moved. What is my tax jurisdiction for motor vehicle taxes?

Your tax town is your town of residency as of October 1. If you moved from Norwich after October 1, but still resided in Connecticut, you must pay vehicle taxes to Norwich.

Municipalities within Connecticut do not prorate motor vehicle tax bills for portions of a tax year. If you registered the vehicle in another state, contact the Assessor’s Office.

If you move, you must notify the Department of Motor Vehicles of your new address within 48 hours. You should request a change of address on your driver's license and on each of your vehicle registration(s). The address on the vehicle registration is given to the Tax Collector's Office by the DMV and cannot be changed at the Tax Collector's Office.

13. I recently replaced a vehicle, and received a tax bill on the old vehicle. Do I have to pay it?

Yes. If you replaced one vehicle with another, and used the same license plates, you must pay on the first vehicle in July. In January, you will receive a pro-rated supplemental motor vehicle tax bill, payable by February 1 for the new vehicle. This bill will reflect a credit for the amount you should have paid in July on the old vehicle. You will receive this credit without having to apply for it. However, you must have paid the entire amount due on the old vehicle in July.

If you obtained new license plates for the new vehicle, you must apply for a credit through the Assessor’s Office.

14. What is a supplemental motor vehicle tax bill?

If you newly registered a motor vehicle after October 1, (first time registration), you will receive a pro-rated tax bill in the following January, due on January 1, payable by February 1.

This "supplemental" bill will reflect the time from the month the vehicle was first registered, through September 30.
You may receive a supplemental bill on a vehicle if, for some reason, your registration lapsed on the vehicle, and it was not renewed in time to be on the October 1st Grand List.

15. I received a letter from a collection agency regarding taxes that I owe to the City of Norwich. What do I do?

In July 2018, we switched Collection Agencies.  Our accounts are no longer with Rossi Law Offices and any future communications will come from TaxServ Capital Services LLC.  We can accept payment in our offices (including the applicable fees) for FULL bills in collection only.  If you need to make arrangements for partial payments on bills in collection, please contact TaxServ Capital Services .  The funds will be forwarded to the Norwich Tax Collector approximately a week after payment is made to the collection agency.  After we are able to verify payment, we can accept payment on any later tax bills that are with us.  TaxServ's phone number is 1-866-497-2427.

If you believe you are being taxed in error for the time period and have proof of such, contact the City of Norwich Assessor's Office at 860-823-3723, to see if the bill can be adjusted.

16. Do I need to save my receipts?

Yes. Save your receipts for 15 years, which is the length of time during which municipal taxes are collectible. Receipts will be issued for payments made in person at the Tax Office window. If you pay by mail and would like a receipt, please send a self-addressed, stamped envelope with your payment. The Tax Office does not give out tax payment information over the phone for income tax purposes. If you would like copies of your receipts after taxes have been paid, they are available for $0.50 per copy or you can

look up and pay property taxes online.

17. How is the tax rate established?

The City Council sets the mill rates annually in June as part of the municipal budget process.
The property tax rate is expressed in mills, or thousandths of a dollar. For example, a tax rate (mill rate) of 25.00 mills is equivalent to $25.00 in taxes per $1,000 of net assessed value.

18. My real estate tax bill should be paid by my bank or mortgage company. I received the tax bill in the mail directly from the City. What should I do?

The City receives lists from banks and mortgage companies in April and May requesting bills for the July payments. If a bank does not request your bill, it will be sent directly to you.

If you receive your tax bill, immediately contact your bank or mortgage company for instructions on where you should send the tax bill. The address may be printed in your mortgage payment coupon book.

After you have the information, make a copy of your bill, circle the dollar amount of the real estate payment due, write your loan number on it, and immediately forward it to your escrow agent or mortgage company. Additional instructions may be available on your bank or mortgage company's website.

19. I recently bought (or sold) a house in Norwich, and I have a question about what I owe. What should I do?

The property tax bills due in July will reflect ownership changes recorded through the end of May. If you recently purchased property in Norwich, and have not received a real estate tax bill, contact the Tax Collector’s Office to request a copy. You may also to the "Tax Bill Inquiry" screen and search for the real estate tax bill by the property address.

Check with the Assessor’s Office to ensure their records have been updated.

Payment must be made by August 1, whether or not a bill has been received.
The second installment is due on January 1 and must be paid by February 1 to avoid an interest penalty. If you purchase a property between October and January, the Tax Collector's office will not be notified from the Assessor's office that you are the new owner in time to send you a copy of the bill. If you own real estate property on January 1, you are responsible to pay the January 1st installment whether or not a bill is received.

20. I received a "Notice of Intent to Lien", what does that mean? How can I avoid the lien?

The City is required, by law, to lien any property with unpaid taxes before the new bills can be released.  The lien is recorded at the City Clerks office on the public land records and it means that the property cannot be sold or transferred until the city's interest in the property is satisfied.  Every year of unpaid taxes gets one lien.  The fee is an additional $24.00 on top of the tax principal and interest.  Once all the taxes and fees are paid in full, the lien can be released.  You will receive the Notice of Lien and the lien itself even if you are on a payment plan.  There is no way to avoid the lien being placed other than paying the entire outstanding balance on the property before the date listed on the letter.

21. Can I pay my taxes with an online check sent by my bank?

Yes, however we DO NOT recommend paying your taxes this way, especially towards the end of any month, as the envelope that the checks are mailed in DO NOT have a USPS postmark. Since CT General State Statute states "No tax or installment thereof shall be construed to be delinquent...if the envelope containing the amount due..., bears a postmark showing a date within the time allowed by statute for the payment of such tax or installment.", we will process the checks using the interest date of the day that the payment was received. Any other payments made by mail that are received with envelopes that do not have a USPS postmark will be processed in the same manner. Exception: Envelopes that are postmarked on time, but include payments that are postdated past the last day to pay will be processed with applicable interest.

22. Can I pay my taxes with a third party check?

No. The City of Norwich and the Tax Collector's office cannot accept third party checks. Third party checks are checks that have been made out to one party and then "signed over" to another party.

23. Am I eligible for any tax exemptions?

You may be eligible. The exemptions are handled by the Assessor’s Office.

24. Who do I ask? The Assessor or the Tax Collector?

Questions about tax billings, delinquent taxes, amounts paid, interest charged, and motor vehicle releases should be directed to the Tax Collector’s Office.

Questions about assessed values, adjustments, exemptions, credits, tax relief programs, motor vehicle credits, revaluation, and vehicle adjustments should be directed to the Assessor’s Office.

25. Does the City of Norwich own any properties that are currently for sale?

Yes.  The City of Norwich has obtained some properties due to foreclosure.  They have been placed with a local Realtor to facilitate sales.  Contact Signature Properties of New England at (860) 447-8839 for more information.

Every so often, the city will have a Tax Sale on properties that are severely delinquent.  To be notified when the next sale is scheduled, visit our subscription service "Notify Me" and sign-up to receive an email notification the next time a Tax Sale is announced.

26. How can I find out how much I paid in taxes last year? (usually for IRS filing purposes)

1)  We cannot accept the liability of improperly imparted or interpreted information, so therefore we cannot give out past payment amounts verbally or over the phone.

2)  In Person or By Mail:  Printed payment history reports are available in our offices for $0.50 per page.  Most accounts can be fit on 1-2 pages.  If you are unable to visit us at 100 Broadway, Norwich, you may mail us a detailed request with a check or money order for $0.50 per name requested and a self-addressed, stamped envelope for the returned report.

3)  Online:  Past payment information can be found online in much the same manner as you would search for bills to pay.  Find and follow detailed instructions here at IRS Payment Report.

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Finance-Website

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1. What is the best browser to use when making changes in CivicPlus's content management system?

It is best to use the latest version of Internet Explorer. CivicPlus develops the CMS in IE, so IE works best.

2. I need to upload a bunch of files and the CivicPlus software doesn't like the filenames that I gave them (i.e., contains certain special characters). What do I do?

Download the Bulk Rename Utility and use it to remove or replace the problem characters from the filenames. Bulk Rename Utility

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Fire-Carbon Monoxide

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1. What is carbon monoxide?

Carbon monoxide, known by its chemical name CO, is a poisonous gas. It is
colorless, odorless and readily mixes in the air. Because you can’t see, taste or
smell CO, it can build up to dangerous levels in your home before you know it’s
there.

2. Why is carbon monoxide so dangerous?

CO is breathed in through the lungs and bonds with the hemoglobin in the blood.
This interferes with your blood’s oxygen-carrying capacity. Your body cannot
deliver enough oxygen to your vital organs to keep them functioning properly.
The presence of this poisonous compound in your blood can cause symptoms
similar to the flu such as fatigue, headaches, dizziness and confusion. As toxic
levels increase, symptoms can include nausea, vomiting or loss of consciousness.
Exposure to extremely high levels of CO can cause brain damage or death.

3. Where does carbon monoxide come from?

Carbon monoxide is a by-product of incomplete combustion. It is produced to
some extent whenever fuels such as natural gas, propane, heating oil, coal,
wood, gasoline or kerosene are burned. Excessive amounts of CO can be
produced by defective, fuel-burning, appliances. These include gas stoves,
furnaces, boilers, water heaters, gas grills, automobiles, lawnmowers and snow
blowers. Any device that depends on burning a fuel for heat or energy can pose
a threat if not operating properly.

4. What are some of the common sources of carbon monoxide?

Common causes of CO include a blocked or poorly ventilated fireplace chimney
or furnace flue, damaged heating equipment and malfunctioning space heaters.
Another common source is the operation of cars or other gasoline-powered
equipment inside an unventilated garage.

5. How can I protect my family from carbon monoxide?

Because carbon monoxide is produced from defective equipment, it is
recommended that all heating and cooking appliances be serviced at least
annually. Be certain that all chimneys and flues are clean and in good working
condition. Follow manufacturer’s recommendations for operation of portable
heating appliances. Do not idle cars or other gas-powered motors in the garage
or where the exhaust could be drawn into the house. Consider purchasing and
installing a carbon monoxide detector in your home. Follow the manufacturer’s
instructions for installation and operation.

6. What should I do if my CO detector alarms or I suspect the presence of CO in my home?

Call 911. The emergency call taker will ask you several questions. Explain the
nature of your emergency. Advise the call taker if anyone in your house is
exhibiting any medical symptoms. Get everyone out of the house. The Fire
Department will respond and investigate using carbon-monoxide-sensing
metering equipment. We will attempt to locate the source if high levels of CO
are found. Defective equipment will be turned off and the house can be
ventilated to remove the CO. It will be the homeowner’s responsibility to
arrange for qualified service or repairs of faulty equipment, once the Fire
Department has determined that it is safe to re-enter the house.

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Human Resources

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1. How can I contact the city's Americans with Disabilities Act (ADA) Coordinator?

The city's ADA Coordinator is Director of Human Resources Brigid Marks.

2. How do I file an ADA Grievance

ADA Grievance Procedure

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Human Services

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1. Where do I apply for public assistance, Medicaid, and/or food stamps?

State of Connecticut Department of Social Services
401 W. Thames St., Norwich, CT 06360
Telephone: (860) 823-5000

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Planning & Development

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1. Are your zoning regulations available online?

Yes.

Zoning Regulations

2. What are your building permit fees?

The building permit fees and other fees are detailed on the page link below.
Permit Application Information

3. What are the application deadlines?

Commission on the City Plan : three weeks prior to the meeting
Inland Wetlands, Watercourses, & Conservation Commission: 24 hours prior to the meeting
Zoning Board of Appeals: three weeks prior to the meeting

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Police - Community Policing

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1. Is there a neighborhood crime watch available in my area?

Currently the City of Norwich has two organized neighborhood crime watch groups which the Norwich Police takes part in. For information regarding those groups, or information on how to set up a crime watch in your neighborhood, or Call (860) 886-5561.

2. How do I report a street light outage in my neighborhood?

Norwich Public Utilities maintains most street lights in the City of Norwich. To report a street light outage e-mail Norwich Public Utilities.

3. Can I have my home checked while I'm away on vacation?

General patrol checks are available for citizen's homes while away. Services available to the public from the Police Department are available here.

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Police - Open Data Portal

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1. Where may I learn about the Police Data Initiative?

https://www.policedatainitiative.org/faq/

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Police Records Division

Show All Answers

1. How do I obtain a copy of a police report/records?

You can obtain a copy of a police report either in person, by mail (with a self addressed stamped envelope) or by fax. If requesting a copy in person please call ahead to ensure the report you are seeking is ready and available. We will need the case report number or the date and location of the incident and the names of the parties involved in order to process your request. If your request is vague or in too broad of terms, a representative of the Norwich Police Department may call or write you in an effort to acquire information or clarification for the purpose of assisting us in our search for records and expediting a response to your request.

* TO REQUEST A POLICE REPORT DURING THE COVID-19 PANDEMIC PLEASE CLICK HERE

2. How can I get my fingerprints done?

Fingerprinting service is provided by: Biometric Identification Services

Appointments can be made by calling: 860-345-2331

Services are provided on the 2nd and 4th FRIDAY of every month.

FLAT RATE: $25.00

For additional hours and locations CLICK HERE

3. How do I apply for a pistol permit?

PLEASE PRINT AND COMPLETE THE FOLLOWING:

1. Instructions and requirements for pistol permit applicants: CLICK HERE

2. CT PISTOL PERMIT APPLICATION

3. Fingerprint Privacy Act

4. CCHRS Applicant Web Portal User Manual: Fingerprint users manual

Required documents and applications can be submitted in person to: 

Norwich Police Department Records Division 

Monday - Friday 8:30 a.m. - 3:30 p.m. 

860-886-5177 

4. Are police reports/records "public information"?

Police reports, calls for service, and arrest information are, for the most part, public information, with specific exceptions as outlined in the Freedom of Information Act, C.G.S. section 1-210. All reports and computer-documented incidents are screened and redacted for any information that is not available to the public before release.

5. How much do copies of police reports/records cost?

The fees are as follows: Police/Accident reports ...........................................$ .50 per page (uncertified). Accident reports may also be purchased online. You will need to know the date of the accident as well as the correct spelling of one of the drivers involved. Certified reports $1.00 for first page, $ .50 each page thereafter. Photos (plain paper color) $1.00 each. Photos may also be placed on a CD at a cost of $ 1.00 per disk and $1.00 per photo. Incident printouts/Dispatch logs (given in the event that a police report was not taken) $ .50 per page. Fees for requests for Faxed replies: Local calls - $ .75 per page Long Distance calls - $1.25 per page Payments are requested in either cash, certified bank check, business check or money order made payable to the City of Norwich. No personal checks are accepted. Reports must be paid for at the time of pick-up.

6. The insurance company says it is my responsibility to obtain a copy of my accident report. Is this correct?

This matter is between you and your insurance company. Most insurance companies do provide this service for you.

7. I asked for a report and was told I could not have it. Why is that?

Some examples of records not otherwise available to the public for which records were compiled are if the disclosure of the records would result in disclosing (A) the identity of informants not otherwise known or the identity of witnesses not otherwise known whose safety would be endangered or who would be subject to threat or intimidation if their identity was made known, (B) signed statements of witnesses, (C) information to be used in a prospective law enforcement action if prejudicial to such action, (D) investigatory techniques not otherwise known to the general public, (E) arrest records of a juvenile, which shall also include any investigatory files, concerning the arrest of such juvenile, compiled for law enforcement purposes, (F) the name and address of the victim of a sexual assault or injury or risk of injury, or impairing of morals under CGS section 53-21, or of an attempt thereof or (G) uncorroborated allegations. For further information please consult the Connecticut Freedom of Information Act.

8. I just got arrested; can I get a copy of my arrest report?

Complete (un-redacted) copies of incident reports on which an arrest is made are not available from the Police Department until all charges are adjudicated in court and dependant upon the case disposition. For victims of crime, copies of incident reports may be available through the victim’s advocate at the court. For persons arrested, copies of incident reports are available from your attorney or from the Public Defender’s Office (depending on who is representing the arrestee).

9. Do you do criminal background checks?

As all arrests are public information you can obtain a local (Norwich only) background check for a $15.00 fee. No personal checks are accepted.

For Statewide criminal background checks follow the link: Connecticut State Police

10. How can I find out the status of my case?

To learn about the status of your case, please call (860) 886-5177 to be directed to the officer who took the original report. If he/she is unavailable, you will be transferred to his/her voicemail where you may leave a message.

11. How do I know who is investigating my case?

Major felony cases are investigated by the Detective Division. You may call (860) 886-5561 ext. 4 for the appropriate Detective, be provided with the Detective's name, and the answer to any general questions.

12. Will you call me when my case comes to closure?

The individual Officer/Detective assigned are responsible for maintaining contact with the victim(s) in his or her cases.

13. Will you call me if my property is found?

If your property is recovered during an investigation, the Officer/Detective will notify you. In some cases, the recovered property becomes evidence in a criminal court case and cannot be released without a court order.

14. How do I get my property back?

Once your case is disposed of in Court and a court order is sent to the NPD Evidence Custodian you will be contacted by phone or mail with instructions how to make an appointment to retrieve your property.

15. Why does it take so long to get property back when it is held as evidence?

Property booked in as evidence of a crime is held until sentencing or dismissal. If no charges are filed, property is held until the statute of limitations has expired (five years for most felony cases, one year for misdemeanor cases) or the court authorizes the release of the property, whichever is sooner.

If a firearm is among the items requested, a background investigation must be conducted in order to verify the legal owner is eligible to possess the weapon.

16. Why must I make an appointment to claim my property?

Appointments are scheduled so an Evidence Custodian can be made available to handle your case.

17. If I find and turn in any other property (i.e. money, jewelry, etc.), may I later claim it?

Yes. Except for firearms, other weapons, and contraband items any other property turned in as found property may be returned to the finder. There is a six month waiting period during which the owner may claim lost property. After six months has passed the finder may claim the property.

18. Does the police department hold property auctions?

The Norwich Police Department Property Room does not hold auctions of abandoned or recovered property, including bicycles.

Auctions are held by the State of Connecticut Office of the Examiner of Seized Property (860) 706-5051. These auctions include property turned over to the State by the Norwich Police Department.

19. Can I find out if there is an arrest warrant for me or somebody else?

Persons wishing to know if an arrest warrant exists may not get this information over the phone. Anyone wishing to know if they have an active arrest warrant must inquire in person at the police department operations window and bring a valid form of identification.

20. I would like to look into getting a pardon for my past transgressions; how would I do that?

The Connecticut Pardon Team may be able to assist you in getting a pardon for your Connecticut offenses.

21. What permits are required and available through police department?

Please note no permit applications will be processed after 4:00 p.m.

Amusement Machine Arcade License –
Six or more machines … $25.00 per year
Source – City Ord. Sec. 5-14

Junk/Second Hand Articles Dealers Permit –
Fee … $10.00 per year
Source – City Ord. Sec. 21-11

Vendor License (Peddlers/Hawkers) –
Fee … $200.00 per year
Veterans … No Fee
Nonprofit/Charitable Organizations … Fee Waived
Source – City Ord. Sec. 15-1

Auctioneer License –
Residents …………………………. No Fee
Nonresidents ……………………… $250.00 per year
Nonprofit/Charitable Organizations . $10.00 per year
Source – City Ord. Sec. 15-1

Solicitor Permit –
No fee
Source – City Ord. Sec. 15-14

Lodging House License –
Fee … $50.00 per year
Source – CGS 21-48

Pistol & Revolver Permit –
Carry … $70.00 – 60 day temporary state license
Sale … $200.00 per year
Source – CGS Sec. 29-30

State pistol permit information

Purchasers of Precious Metals, Stones & Jewelry License –
Fee … $10.00 per year
Source – CGS Sec. 21-100

Pawnbrokers License –
Initial Fee … $50.00
Renewal …. $25.00 per year
Source – CGS Sec. 21-40

Secondhand Dealers License –
Initial Fee … $250.00
Renewal … $100.00
Source – CGS Sec. 21-40

Raffle/Bazaar Permit –
Class 1 Raffle … $25.00
Class 2 Raffle … $10.00
Class 3 Bazaar . $10.00 per day
Class 4 Raffle … $ 5.00
Class 5 Raffle … $40.00
Class 6 Raffle … $50.00
(City half of fee – split with State)
Source – CGS Sec. 7-176

Payments are requested in either cash, certified bank check, business check or money order made payable to the City of Norwich. No personal checks are accepted. Permits must be paid for at the time of pick-up.

It is the policy of the Norwich Police Records Division to provide copies of records in lieu of original documents. This policy is established to provide for the protection of records and to prevent interference with the regular discharge of Norwich Police Records Division duties. The right to examine original records does not require inspection of original documents that contain information that is exempt from disclosure. The Norwich Police Records Division acts reasonably if it furnishes a copy of the original document, with the exempt material redacted (blanked out).

22. What do I need to know about opening a pawn shop, buy/sell precious metals, gems, coins or be a second-hand dealer?

NOTICE TO APPLICANTS FOR PAWNBROKER, PRECIOUS METALS, GEMSTONES AND COINS DEALER AND/OR SECONDHAND DEALER LICENSES

Application Fees

Pawnbroker (Sec. 21-40 CGS) - Initial application $50.00 / annual renewal $25.00
(Shall also file at the Police Department, a bond with competent surety, in the penal sum of $2,000)

The payment of renewal fee and surety bond will be waived if person holds a license as a Secondhand Dealer

Precious Metals, Gemstones and Coins Dealer (Sec. 21-100 CGS) - $10.00 annually

Secondhand Dealer (PA11-100, sec. 10) – Initial application $250.00 / annual renewal $100.00
(Shall also file at the police Department, a bond with competent surety, in the penal sum of $10,000.00)

*All fees are payable by business check, certified bank draft, money order or U.S. Postal money order.

A license issued for one category does not allow a person to engage in activity applicable to another category. A separate license must be obtained for each category.

Any person and/or firm who has made prior application to and has satisfactorily met the statutory requirements to engage in or transact business in this State pursuant to Sec. 12-409 CGS and who desires to conduct business as a licensed pawnbroker, precious metals / gemstones and coin dealers and or a secondhand dealer within the City of Norwich as defined by Public Act 11-100 of the General Statutes shall meet the following requirements as established by the Chief of Police (hereinafter identified as the “Issuing Authority”);

1) Complete the appropriate application and addendum for the specific license desired and return the form with the statutory fee (listed above) to the Norwich Police Department, 70 Thames Street, Norwich, CT 06360. License applications can be obtained from the Records Division during regular business hours or by calling (860) 886-5561.

2) ALL applicants shall have their fingerprints taken at the Norwich Police Department. Three separate fees must be paid with three separate checks or money orders. All fingerprinting fees are non-refundable.

(a). $10.00 for town residents, $20.00 for out of town residents cash only.

(b). $16.50 fee, bank check or money order made out to the “Treasurer, State of Connecticut” which will be submitted to the Connecticut State Police Bureau of Identification for a criminal history/records check from the FBI.

(c). $50.00 fee, bank check or money order made out to ““Treasurer, State of Connecticut” for the State criminal history/records check.

Per statute, the “Issuing Authority” shall not grant a license to any applicant upon documentation or finding that the person is a “convicted felon”.

3) ALL applicants shall submit photocopies of the following documents at the time of
Application;

- Current driver’s license
- Birth certificate OR
- Social security card
- Connecticut Sales and Tax Permit - issued by the Commissioner of Revenue Services, 25 Sigourney Street, Hartford, Telephone (860) 297-5962 or (800) 382-9463
- Proof of bond from competent surety if required

4) Incomplete applications or those submitted without the proper supporting documentation shall be returned to the applicant.

5) Each Person engaging or transacting in such business must be licensed.

Applications approved by the Chief of Police will result in the issuance of a permit as a licensed pawnbroker, precious metal and gem stone dealer, or second hand dealer. Such permits will be valid from the date they are signed by Chief of Police and will expire on December 31st of each year.

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Public Parking Commission

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1. What is the cost of monthly parking at the lots and garages?

The rates are $38/month for the lots and $48.00/month for the garages (subject to availability).  Beginning July 1, 2023, these rates will increase to $40/month for the lots and $50/month for the garages.

2. How do I find out about closings due to inclement weather?

In cases of inclement weather, our hours are the same as City Hall.

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PW - Automated Garbage & Recycling Collection

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1. What day is my pickup

Refuse & Recycling pickups vary by street. Pickup Schedule by Street

2. Why does the City recommend opting for the large containers for both garbage and recycling?

Part of the cost savings associated with automated collection results from lower hauling costs in collecting recyclables on an every other week schedule. As such, customers will have more recyclable materials to store between collections.

For garbage, the City recommends the larger carts primarily for two reasons. First, if customers have an occasional party or family gathering that results in more garbage in a given week, the larger carts will provide some extra room and hopefully prevent the customer from having to make other arrangements to properly dispose of the excess garbage. Second, if there happens to be a winter storm on a customer's collection day the customer may find it more convenient to not put out the cart during the storm. The larger cart may enable customers to go 2 weeks, if needed.

3. Why did the City switch to automated trash and recycling collection?

Automated collection is generally considered more convenient for the customers (residents), results in less litter around neighborhoods, is environmentally friendlier, and more cost effective than traditional garbage and recycling collection.

4. Where should I store my carts?

Customers will be able to do away with their current garbage cans and recycling buckets - the new carts can likely be stored in the same location as these items were previously being stored. All customers should make every effort to store the carts in an orderly manner and preferably out of sight. Carts may NOT be stored permanently at the roadside.

5. What happens if my cart breaks?

The carts are warrantied for 10 years against manufacturer defects. If a cart is damaged by the hauler it will be repaired or replaced at the hauler’s cost. If a cart is broken by means other than the hauler’s actions then the customer must pay for a replacement cart. The cost to have a replacement cart delivered to a customers location is $90.00 per cart. Stolen or Lost carts are also the responsibility of the property owner. Each cart will have a City of Norwich logo and there will be a space on each cart for customers to write in their address. Both of these measures should help greatly reduce the probability of theft.

6. What if the lid on a cart does not close all the way?

It is okay on occasion to put out a cart that has materials slightly above the top of the cart. If the excess materials prevent the lid from closing halfway (45 degree angle) then it is generally too much for that collection. If the lid can close halfway or more then it is acceptable for collection.

DO NOT PUT ANY MATERIALS ON TOP OF THE CLOSED LID OR OFF TO THE SIDE - THESE MATERIALS WILL NOT BE COLLECTED.

7. Is it mandatory to use the new carts?

Yes, the City has contracted with Willimantic Waste Paper to pick up your trash and recyclables ONLY in the provided carts. Alternative carts and/or conventional trash cans will not be serviced.

8. What if it snows?

Trash and recycling collection is always difficult during winter storms. Public Works constantly monitors winter storm events and sometimes cancels collection when large storm events are forecasted. In this case, collection is usually delayed by one day, similar to a holiday schedule week. If a smaller storm occurs on your collection day and collection is not cancelled, carts should be placed in a manner that does not restrict Public Works snowplowing operations, such as at the end of a driveway or on the sidewalk. Do not place carts in the street when snow is forecasted. Living in New England presents these types of challenges from time to time and the City appreciates residents' patience and application of common sense when the weather doesn't cooperate with our schedules.

9. Can I still park on the street on my collection day?

Yes, but please park in a manner that does not obstruct carts that have been put out for collection. If you park on the street but normally leave prior to 6 a.m. you will not obstruct placed carts.

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PW - Engineering & Administration

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1. Where is DPW?

See this page

50 Clinton Ave

Norwich, CT 06360

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PW - Solid Waste & Recycling

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1. What day is my pickup

Refuse & Recycling pickups vary by street. Pickup Schedule by Street

2. What are the bulky waste guidelines?

Residents are allowed 2 curbside bulky waste pickups per year. Residents may schedule a bulky waste pickup by calling Willimantic Waste Paper (WWP) at 860-423-4527 or by going to the WWP website to reserve a pick up via online reservation. The quantity of materials placed for a curbside bulky waste pile should be equivalent to what would fit in a standard pickup truck bed, not to exceed 6ft x 10ft x 4ft. Curbside bulky waste pickups are not for intended for entire house/apartment cleanouts. Very large quantities of bulky waste should be brought to the transfer station for a fee, or properly disposed of commercially (i.e., dumpster service). Household furniture (including mattresses) - Maximum of two pieces per pick up. Wooden items; such as chairs, bureaus, etc. can exceed limit of two pieces. Tires - Maximum of four automobile and / or small pickup truck tires. They cannot be on the metal rims, no large truck tires.  Metal - Maximum length of eight feet. Maximum weight of 50 pounds per piece. Scrap Wood - A neat pile not to exceed four feet wide, eight feet long and three feet high. PLEASE NOTE: Construction debris such as shower surrounds, sinks, tubs, toilets, sheet-rock, or roof shingles are not eligible for bulky waste pickup and should be either delivered directly to the Transfer Station or removed by a private contractor.  Appliances that contain Freon (i.e. refrigerators, air conditioners, freezers, humidifiers/dehumidifiers) are Not eligible for bulky waste pickup, but accepted at the Rogers Road Transfer Station. 

3. Who performs the refuse and bulky waste services?

The City has contracted with Willimantic Waste Paper Inc. to perform trash and recycling hauling services, and bulky waste collection services. Willimantic Waste can be reached at 860-423-4527 or at www.williwaste.com. 

4. Can I get backyard roll-out service for trash and recycling pickup?

Yes, at a cost. Weekly backyard service for trash and biweekly for recyclables is $485 per year. If you are a relatively small waste generator, and can hold your trash for 2 weeks at a time, you may purchase bi-weekly (every other week) backyard service for $242.50 per year. Please contact the Department of Public Works at 860-823-3798 for more information.

5. Where can I dispose of paints?

Residents can dispose of all types of paints, oils, and stains in their original containers with original labels at the Rogers Road Transfer Station free of charge.

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PW - Streets & Parks

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1. When are evictions auctions held?

In compliance with Connecticut Statutes Section 47a - 42c, all belongings stored at public works storage facilities will be sold at public auction. Call Public Works at 823-3799 for further information regarding location and cancellations.  Public Works will not provide any pre-auction information on available items.

2. What are my responsibilities for snow, ice, and sleet removal?

The Norwich Code of Ordinances requires property owners to maintain sidewalks in front or on the side of their property. The owner, occupant or any person having the care of any building or lot of land bordering any street, square, or public place in the city where there is a sidewalk shall cause to be removed therefrom all snow and sleet within 12 hours after the same shall have fallen, been deposited or found, or within six hours after sunrise when the same shall have occurred in the nighttime.

3. What are the rules for maintenance of shrubs, trees, and bushes on my property?

The Norwich Code of Ordinances requires property owners to maintain sidewalks in front on on the side of their property.

Overgrown tree limbs, shrubs, and bushes that block the passage on sidewalks or city streets are violations of the code.

If property owners fail to maintain trees or shrubs on their property, the Department of Public Works will take action to trim or remove vegetation at the property owner's expense.

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Recreation Department

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1. How can I find out about cancellations?

When schools are canceled due to weather, classes will not meet. Cancellations are announced in the afternoon on WICH 1310 AM or WCTY 97.7 FM. If a class is canceled after office hours, we will post that information on our voicemail. Please call (860) 823-3791 and choose the third mailbox for cancellations and events.

2. Are there opportunities to teach or direct a program?

If you have a particular craft or skill that you would be interested in sharing, we are always looking for instructors to offer a variety of activities. Email Erin Haggan, ehaggan@cityofnorwich.org for more information. 

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Registrar of Voters

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1. Where do I vote? Am I registered to vote?

Visit the state's online polling location website to enter your address and locate your polling place.

Connecticut Voter Registration Lookup

2. How do I register to vote?

Complete a voter registration application. Return it by mail or in person to the Registrar of Voters of your town. 

Online voter registration is available at https://voterregistration.ct.gov (Site run by the Secretary of the State's office) - You must have a CT Driver's license or CT State ID to use the online voter registration system.

You may also find an application at a public library, a social service agency, a motor vehicle office, the Registrar of Voters Office, or the Town Clerk’s Office.

Voter Registration Forms in English and Spanish

3. What identification is required for voters?

To review the requirements for voter identification, please check the Connecticut Secretary of the State's office at the link below.

Voter ID Requirements

4. What's the difference between registering with a political party and choosing NOT to designate a party?

When you choose NOT to register with a political party - giving you as a voter the designation "Unaffiliated" - you forfeit your ability to vote in party primaries which are scheduled before the major elections in the fall.

For instance - if there is a party primary for Mayor because multiple candidates are seeking the office, as an "Unaffiliated" voter, you are ineligible to vote in the party primary and only have the ability to vote in the Fall election that year.

You may change your party affiliation at any time - though according to State statute, there is a 3-month waiting period after switching parties for you to be eligible to vote in a party primary. If you switched party affiliation from Party A to Party B on June 1st, you would be ineligible to vote in Party B's primary until September 1st.

5. How can I view a sample ballot for an upcoming election?

You can view sample ballots on the Connecticut Secretary of the State's webpage.
Town Ballot Listings

6. Can someone on probation vote?

With one exception, Connecticut law ALLOWS a person on probation to register and vote. This has been in effect since 2002. A person forfeits their right to vote upon conviction of a felony and commitment to any state or federal prison (CGS 9-46). The law allows the person's right to vote to be restored after they have paid all fines and completed any required prison and parole time. There is one exception - a person convicted of and imprisoned for an election-related felony under Title 9 of the General Statutes must ALSO complete any probation time before voting rights are restored (CGS 9-46a).

7. Must someone on probation provide documentation of having completed probation before registering to vote?

A law passed in 2006 (PA 06-137) that ELIMINATED a requirement for felons to give a registrar of voters satisfactory proof that they had been released from prison and completed any parole before their voting rights could be restored.

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Rose City Senior Center

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1. Who can go on senior center day-long trips?

Any adult 18 years old or older can go on a day-long trip with the senior center. Individuals do not have to be a member of the senior center to sign up nor do they have to know any member who is going. Members of the senior center and their guests have the first opportunity to sign up (on days one and two of registration). Then open registration starts on day three for any adult who would like to join us.

2. Who can go on senior center mini-trips?

Mini-trips are open to Members only. Mini-trips and day-long trips will be marked as such in the VOICES Newsletter. 

VOICES Newsletter.

3. How do I register for Day-Long Trips?

Schedule

• Day #1 Sign Up - For Norwich resident members only
• Day #2 Sign Up - Includes out-of-town members
• Day #3 Sign Up - Open registration - includes any adult 18 years of age and older

Procedure Starting at 5:00 pm, call (860) 889-5960. When you hear the message saying that the center is closed, dial 104. Listen to the instructions and leave a message with your contact information, guest names, meal choice, etc.

If you are not directed to the trip registration voice mailbox, it means that the line is busy. Please hang up and try in a few minutes.

Trip Registration Guidelines

• Adults only are permitted to go on trips with the Rose City Senior Center (no youth permitted).
• You may register yourself and up to two adult guests; additional guests can register during open registration.
• During open registration, any aged adult may register to go on trips with the Rose City Senior Center. You do not have to be a member or a senior to go on trips.
• You may register in person only after your phone-in registration day has passed and if space is still available, otherwise your name will be placed on a waiting list.
• Names will be added to the registration list or waiting list in the order that the messages or names are received.
• If you leave a message but do not follow the procedure and guidelines (i.e. message left before 5:00 pm, etc.), the message will be disregarded and you will be responsible for registering again following the correct procedure.
• We must receive your full payment (check or cash) within one week of the day you registered on, or you will lose your spot. Payment can be made in person or by mail.
• If you cancel two or more weeks before the trip, you will receive a reimbursement.
• If you cancel within two weeks of a trip, you will receive a reimbursement only if your seat is filled.
• You are responsible for finding your own transportation to and from the trip departure / return point.
• Emergency Contact / Waiver Forms must be filled out each year. The completed form must be turned in or mailed to the senior center before the trip.
• The Rose City Senior Center Director and program administrator reserve the right to limit or deny participation in any part of a trip or deny registration for a trip, for any reason (i.e. health reasons).
• Each individual should use their own discretion about their ability to participate on a trip before they register.