Human Services

Need Assistance?

Are you in need of financial assistance to help pay your rent or utilities? The first step in applying for assistance is to complete the Intake Form and Assistance Narrative which can be returned via email (, fax (860-823-3793), mailed or dropped off at City Hall. 

Intake Form

Assistance Narrative

Renters Rebate

We are not conducting Renters Rebate appointments this year. As an alternative, we ask that you collect your documentation and drop it off at City Hall. Your application will be processed and you will receive a phone call from the office to verify completion and to arrange a time to sign the completed application.  For questions, please call Katrina at 860-823-3778 ext. 4.

For a list of required documentation, click here.


Do you need help filing for Unemployment?

Norwich Human Services is able to help you with applying for unemployment compensation benefits. Contact Hector Sanchez at 860-823-3778 x3482 or via email at 

IMPORTANT: If you become unemployed due to coronavirus (COVID-19), you should file for unemployment benefits. 

For frequently asked questions about coronavirus (COVID-19) for workers and employers click here.

Webinars answering questions on unemployment, CARES Act and more click here

Guide for Filling CT Unemployment Claims click here

Updates in response to COVID-19

Our office in City Hall is currently closed, but we are still available by phone and email. See the link to the Staff Directory for specific contact information.

The 2020 Census can be completed online at  Be sure to log in and be counted. 

Information from Governor Ned Lamont:  Corona Virus FAQs    Important Topics Include, Prescription Medications, Unemployment Insurance, and Emergency provisions regarding eviction and mortgages.

Click Husky Insurance to read important information about your coverage.

The Department of Social Services reminds the public that applications are open year-round for HUSKY Health coverage (Medicaid and Children’s Health Insurance Program. Uninsured residents with low and moderate incomes are encouraged to: 

Apply online:;

Apply by phone: 1-855-805-4325

Consumer information also available at and 1-877-CT-HUSKY (1-877-284-8759).


Our mission is to provide immediate services to residents in crisis and to develop and administer services that help people become self sufficient and reach their maximum potential.

Description of Services

For more than 70 years, Norwich Human Services has provided social services to Norwich residents. Our department is an umbrella agency encompassing three divisions: