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The carts are warrantied for 10 years against manufacturer defects. If a cart is damaged by the hauler it will be repaired or replaced at the hauler’s cost. If a cart is broken by means other than the hauler’s actions then the customer must pay for a replacement cart. The cost to have a replacement cart delivered to a customers location is $90.00 per cart. Stolen or Lost carts are also the responsibility of the property owner. Each cart will have a City of Norwich logo and there will be a space on each cart for customers to write in their address. Both of these measures should help greatly reduce the probability of theft.
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For garbage, the City recommends the larger carts primarily for two reasons. First, if customers have an occasional party or family gathering that results in more garbage in a given week, the larger carts will provide some extra room and hopefully prevent the customer from having to make other arrangements to properly dispose of the excess garbage. Second, if there happens to be a winter storm on a customer's collection day the customer may find it more convenient to not put out the cart during the storm. The larger cart may enable customers to go 2 weeks, if needed.
DO NOT PUT ANY MATERIALS ON TOP OF THE CLOSED LID OR OFF TO THE SIDE - THESE MATERIALS WILL NOT BE COLLECTED.